Our service is available to all Russian citizens over 19 years old with a permanent residence registered in Russia, class B drivers license and at least one years of driving experince. All our customers must comply with the terms and conditions of the Delimobil service and be approved to sign the agreement.
You must attach the following documents:
Please make sure all these steps were followed correctly:
You must attach the following documents:
As soon as your application is approved you'll receive an email with an invitation to sign the Delimobil Agreement. You may then visit any branch or office of our partners to sign the agreement in person. Or, we can also have an agent dispatched to your location. For more information about the cost of this service, please use the following link: https://delimobil.ru/contacts
Select any available car on the map in the Delimobil app or at delimobil.ru, and click Book Now. Your car will wait for you absolutely free for the first 20 minutes, after which the Standby pricing plan is applied.
If you cancel your booking twice within 24 hours, the Standby pricing plan now applies immediately for all further bookings without any free waiting time. The first free 20 minutes will only become available again after you complete your current rental.
If you are renting a car in Moscow, you can drive the car and put it in Standby anywhere in Moscow oblast.
If you are renting a car in St. Petersburg, you can drive the car and put it in Standby anywhere in Leningrad oblast.
It is prohibited to use our cars off-road.
You can park our cars anywhere you like, as long as it complies with the Road Traffic Regulations of the Russian Federation.
In Moscow: free parking lots and paid parking facilities for light vehicles in the urban paid parking zone as defined by the Decree of the Moscow City Government.
In St. Petersburg, drivers can only use free parking lots.
It is not permitted to complete your rental: in underground parking lots, fenced compounds with barrier gates, areas with limited or no access to GLONASS/GPS and the internet, parking lots for disabled persons, parking lots for commercial vehicles, or paid parking lots outside the urban paid parking zone.
You can end your rental anywhere within a permitted area in compliance with Road Traffic Regulations.
For more information about permitted areas to end Delimobil car rentals, please read the Delimobil Agreement (Appendix 6) or enable Show Permitted Areas in the Radar section of the mobile app.
It is not permitted to complete your rental: in underground parking lots, fenced compounds with barrier gates, areas with limited or no access to GLONASS/GPS and the internet, parking lots for disabled persons, parking lots for commercial vehicles, or paid parking lots outside the urban paid parking zone.
Please check the following:
If you're still unable to end your rental, please call 8 (800) 234 22 44 or report your issue to our official support chat in Telegram (@delimobil_support_bot).
All fees are automatically charged to the card linked to your account in accordance with your pricing plan. You can only use VISA and MASTERCARD cards with Internet Pay enabled. Internet payments are processed in accordance with the Terms and Conditions of International Payment Systems; your privacy and security of transactions are ensured by using modern authentication techniques and secure communication channels. For any questions related to payments using cards and any other inquiries related to our services, please call 8 (800) 234 22 44.
Please note that unless you pay for services within 48 hours, you are charged a late fee of 0.5% of the current outstanding amount for each day of delay.
If the fuel gauge light is on, you must refuel your Delimobil car. Using our fuel card, you can refuel your car at Lukoil, EKA and certain other gas stations. To find the location of our nearest partner fuel stations, enable Display Fuel Stations in the mobile app, call 8 (800) 234 22 44 or use our Telegram bot (@sup_delimobil_bot). Before refueling please contact our Control Center to warn us you are about to refuel the car.
From 2 November bonus refill Dailymobile is constant and does not depend on the rate.
— 100 bonuses from 06: 00 to 23: 59.
— 150 bonuses from 00: 00 to 05: 59.
If you leave anything in the car, please call 8 (800) 234 22 44. We'll do our best to help you get your belongings back. Please note that it's not recommended to leave your belongings in the car even when you put the vehicle in Standby. We are not liable for anything you may have left in the car.
If your car is towed due to your own fault (e. g. violation of parking regulations), you are responsible for paying all fines and fees to release the vehicle from impound. You are responsible for getting the car from the impound, and paying the imposed administrative fine, towing service fee and impound holding time fee.
If an offender refuses to participate in retrieving the car from impound, then the offender must pay: the imposed administrative fine, towing service fee, impound holding time fee and also the fine put forth in the Delimobil Agreement in the event the vehicle is towed due to the customer's actions (or inaction).
Our cars are not covered by CNC insurance.
If you are deemed at fault for the accident and you have the Basic pricing plan, you must pay the fine according to the Delimobil Agreement| and cover the costs of repairs. Your liability is limited to 30,000 rubles.
If you are deemed at fault for the accident and you have the All Inclusive pricing plan, you must pay the fine according to the Delimobil Agreement and cover the costs of repairs. Your liability is limited to 10,000 rubles.
If you are found not at fault in the accident, as supported by the required documents, you are not liable for any costs.
Please note: if you flee the accident site; if you were DUI/DWI at the time of the accident; if you do not fulfill your obligations related to the accident, then you must pay the fine according to the Delimobil Agreement, plus cover the full costs of repairs and all other damages. In this event you are not eligible for any limitations of liability.
Delimobil: User's Manual
If you are reading this now, you're just one step away from your first trip. Below you'll find a detailed description of how to sign up, book a car and get started driving. Answers to other questions not covered here can be found in the FAQ.
You can sign up in the mobile app. Our mobile app is the main tool you'll use to interact with us, so we strongly advise you download it in AppStore or GooglePlay. When registering, please select your preferred pricing plan and specify how you want to sign the Agreement: electronically or by hard copy. Both are acceptable, but there are some differences in the list of documents required to upload for evaluation. "Ready, Set, Go!" — is what you'll see in your Inbox after your account is activated.
Before booking a car for the first time, please make sure a credit card is linked with your account to pay for its usage. If you selected a pay-per-minute plan, the rental cost is deducted from your credit card immediately after the end of your booking. If you chose to rent a car for the day, the cost will be deducted before the rental starts.
Please sign in to the mobile app using your login and password. Open the map and find the closest Delimobil to your location. You can also use the Locater feature to set the search radius. A notification is sent whenever a new car becomes available.
Now you have 20 free minutes to start the car you booked. If you don’t cancel your booking within 20 minutes, you’ll be charged for paid standby time.
If there is no visible damage, please unlock the car
using the mobile app and inspect the interior.
You should find the registration certificate, proof of insurance
and fuel card in the glove box.
If you find any external damage (dents, scratches, broken or cracked lights, mirrors, etc.), interior damage, dirt, traces of untidy handling
by the previous user, or if there is no registration certificate, proof of insurance
or fuel card, please immediately contact the Delimobil
call center and send photos of the damaged areas to info@delimobil.ru.
Accept the Vehicle Delivery and Acceptance Act by tapping the Thumbs Up.
Now everything is set and you're ready to drive. Off you go!
Just turn the ignition key, it should already be in the lock. Please follow all traffic regulations. You will be responsible for paying the fines from any violations. Be friendly and polite towards other people on the road, and they'll repay you in kind.
If you need to make a stop, please park the car in a permitted area, turn off the engine, close the doors and switch the Delimobil car to Standby. Your car will wait for you!
If your tank reaches E and the fuel gauge light on the dashboard is on, please refuel the car.
Find the nearest
available gas station.
The stations are displayed
in the mobile app
Call an operator in the
Call Center and follow the instructions.
Remember the PIN code
you receive from the operator.
Give this PIN code to the
gas station assistant.
Get 15 free minutes
as a reimbursement
To complete your trip, you must find a permitted parking spot (according to the terms and conditions of the Agreement), park the car, turn off the engine and put the car in park. Exit the car. Lock the car using the mobile app. Your rental is now over! Use the Show Permitted Areas feature to make sure you've parked in a permitted area.